Return Policy

We hope you love your purchase! But if you're not 100% satisfied with your order, you can return most items in new condition within 30 days of receipt.

Return Eligibility

You have 30 days from the delivery date to decide whether an item is right for you. To be eligible for a return, please submit your return request within 30 days of delivery.

Please note:

• For hygiene and safety reasons, certain underwear and swimwear items are not eligible for return.
• Returned items must be new, unworn, unwashed, undamaged, and unaltered.
• All original tags must remain attached, and any hygiene stickers must be intact, where applicable.
• Free gifts are not eligible for return.
• We cannot accept items returned without an approved return request.

How to Request a Return

1. Sign in to your GLOWMODE account.
2. Go to My Orders and locate the order containing the item(s) you would like to return.
3. Click Request Return.
4. Select the item(s) you wish to return, then click Next Step.
5. Select your return reason and click Submit.
6. Choose your Return Method and confirm your return request.

Once your request is approved, you can find your return details, including the applicable return method and instructions, on the Return Details page.

Return Shipping Guide

We currently offer two return methods, depending on your delivery country or region.

Return Label Service

For orders delivered to the United States, Canada, Germany, France, Italy, or Spain, you may be eligible to use a prepaid return label.

• Please ship your return within 30 days of delivery using the return label provided.
• A return shipping fee will be deducted from your refund based on your delivery country:

• If you are returning multiple items from the same order, please pack them together and use one return label whenever possible to avoid additional return fees.
• After your return request is approved, you can find the designated carrier and return label on the Return Details page. Please drop off your package at a nearby location of the designated carrier.

Self-Return Shipping

For orders delivered to countries or regions where prepaid return labels are not currently available, you will need to arrange and pay for your return shipment directly with one of our supported carriers.

We understand that arranging a return shipment may require some additional steps, and we appreciate your understanding. To help make your return as smooth as possible, we will provide the designated return address and a list of supported carriers in your return confirmation email and on the Return Details page.

Return shipping costs are determined by the carrier you select and must be paid directly to the carrier. At this time, GLOWMODE is unable to reimburse self-return shipping costs.

To return your item, please follow the steps below:

1. Check your return confirmation email or the Return Details page for the designated return address and list of supported carriers.
2. Select a carrier from the provided list and use it to send your return package to the designated return address.
3. Keep a record of your tracking number and take a clear, complete photo of the shipping label. Digital or physical copies are accepted.
4. Upload the tracking number and shipping label photo through your account: My Orders → Return Details → Update Tracking Info

Important Notes

• Do not use Freight Collect shipping, as our warehouse is unable to accept these shipments.
• Do not send your return to the sender’s address shown on the original package. This is not our designated return address and may delay the processing of your return.
• Before shipping, please double-check the items in your package. GLOWMODE is not responsible for non-GLOWMODE items sent to our return facility.

Refunds

• Most returns are processed within 5 business days after we receive your package.
• Once your refund has been issued, it will be returned to your original payment method. You will also receive a confirmation email.
• Original shipping fees are non-refundable.

Thank you for your patience and understanding. If you have any questions about your return, please contact our Customer Care team.